Frequently Asked Questions

How do I contact a seller?

All communication on our site is through the messages system. Messages are initiated with an inquiry.

From a specific ad page, click “Inquire” to create a conversation with that seller to ask questions about that animal or find out how to purchase. This will send them an email.

You will get their response in an email and it will show up in your Messages page as well.

To learn more please read our step-by-step instructions on how our site works. You may also be able to find other forms of contact information on a seller’s store page.

How do I respond to a message?

You will receive an email with that message. Just click reply.

You can also view and send messages on your Messages page.

How can I block someone?

We hope that all the people will behave sensibly and have an enjoyable experience on our site. However, if you are getting messages that you don’t want here is what you should do:

If you are a seller you can choose to decline a request to communicate.

In other situations, politely let the other person know that you would like to discontinue communication and stop sending messages.

If you still feel like you are being harassed after taking the above steps, please contact us. We will not allow harassment and abuse to take place on our website.

How do I update my email address?

Go to User Settings to add the new email address you want to use. Verify it, and set it as your primary email. You can then remove your old address.

Contact Us

How can we help you? Before you send us a message, have a look through our frequently asked questions, the answer you need might be right here!

If you can’t find what you’re looking for, get in touch.

Call Us

+44 2045 385 227

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