Store Approval Process

Reptile Room sellers have a higher level of responsibility. To make Reptile Room a safer place for all customers to transact, we require new sellers to confirm the identity of the account owner.

We need at least two types of photos, like those shown below, to help us verify.

Photo 1: You, your animal, and its habitat

The picture must include at least one of your animals intended for sale, as well as some enclosures from your collection.
It is for the purpose of proving that you own and keep the animals in question.
You must clearly identify yourself on the document.

Photo 2: Government issued ID card

The most common form of identification is a driver’s licence, but a passport, state ID, or military ID may also be acceptable.
The specific ID number can be obscured or blurred if you wish, but the other information must be visible and legible.
Both faces must match on this ID.
The document must contain the government issuing it, your full name, and your birthdate.
We do not need a picture of the back.

Store Owner Names

You must match the name on your ID with the name on your public store profile.
The use of obvious and common nicknames (e.g., Rob/Robert) is allowed, but pseudonyms and stage names of any kind are not accepted.
If the nickname is a favourite, it should be enclosed in parentheses. For example, Lucy “Mary” Smith or Bert (John) Jenkins.
We are sending pictures to the business Reptile Room. Once your identity is verified, the email and pictures will be deleted.

We may request more photos if either of these seems insufficient.

Why do we ask this?

We protect YOUR identity through our verification process. Let’s say your name is Jill A.D. Small. If someone tries to set up an account with your name, we want to verify that it is you and not someone attempting to steal your identity. We cannot prevent this without this proof.
We have a zero tolerance policy on cybercrime and will work with law enforcement to investigate and prosecute online fraud. To that end we will retain in our private records your name, date of birth, city and state.


Situations where we do not require the ID photo:

It is best to register your email address with a well-established company website’s .com domain (e.g., [email protected]). This set of well-established criteria is subjective and determined by us, but factors like the length of the domain ownership and importance of the design and content are considered.

What to do next

Please send an email to [email protected] with the photo of you and your id OR state your exception.
Once your account has been approved, we will email you. It may take up to three business days to approve your account. Please contact us again if you have not heard back from us within 3 days/72 hours (but not before then). Occasionally, emails go to the spam folder and are overlooked.
You can start creating ads right now before receiving our response. Once your account is approved they’ll be visible to all users immediately.
Please contact us if you have any questions or concerns.
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